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FAQ's
CBD Information
Answers to the top CBD FAQ's
FAQ's
Any Questions?
There's a lot of CBD info out there on the web. We will provide accurate and up-to-date CBD information. This page will attempt to explain anything you could want to know about Organic CBD Oils, Full-Spectrum CBD Salves, Our Company, and CBD in General. We will detail chemical compositions, bodily interactions, and other frequently asked questions about CBD and CBD Products.
As always, if there's a question we haven't answered, Please call Vitality CBD of Buffalo at (866) 667-2113. We'll do our very best to get you the answers you need!
Our CBD Company
No, we don’t currently have a physical store. Vitality CBD sells products online via our web store, and through independent retail chains. To find a retail store that carries the Vitality CBD line of products nearest you, check out our store locator.
Our online store is active 24/7. Officially, our customer service department is available for live chat, email, and phone support Monday through Friday from 9 AM to 5 PM. However, you may try to contact us outside those standard hours, and we’ll get back to you as soon as possible. Our independent retail partners all have their own hours that can be viewed on our store locator.
Yes, we do. As long as you have a federal EIN number and are licensed to do business in the USA, we can offer wholesale rates on all our products. We have over 20 different independent relationships with retail outlets and are always looking to work with new store owners. Learn more about our wholesale opportunities.
You may visit our Contact Us page to view our phone numbers, email addresses, or submit your inquiry directly through our contact form. You can also use our chat and we’ll get back to you as soon as possible.
Yes, we do! One of our first conversations when founding Vitality CBD was about how we could parlay profits into benefits for the world at large. We donate a portion of our sales to different charities and organizations that help plant trees, build wells, provide water, and help save endangered species and their habitats. To learn more, visit our About Us page. If you represent an organization or charity that wants to partner with us, email us at [email protected] to schedule a meeting.
Our CBD Products
We currently carry two different types of CBD oil: Our full-spectrum organic CBD oil for people in 250, 500, 1000, and 1400 MG levels, and our full-spectrum organic CBD oil for pets in 250 and 500 MG levels.
The organic CBD oils for people and pets use the same formulation. The primary difference is that we do not advise using a higher MG level than 500 when working with household pets. Also, the instructions on each package and bottle are different to provide more accurate dosage recommendations.
We offer 3 different CBD salves, each with 2 potency levels (500 and 1000 MG). The basic formulation of each of our salves is the same. The only thing that changes is the type of essential oil with which we infuse each of them. The salve for chronic pain is infused with eucalyptus, our relaxation salve is infused with lavender and peppermint, and our tension salve is infused with clary sage. You can use each of our salves interchangeably to obtain the relief you want. There is no difference in the active ingredients, just in the organically-infused essential oils.
It’s rare that we run out of inventory but in case we do, you can message us and explicitly ask to be notified when items are in stock again. Also, sign up for our newsletter to be up-to-date and receive exclusive discounts.
Yes! The farms and extraction facilities we use to create our products are USDA-certified, and we have the certificate to prove it. NICS, a USDA licensed 3rd-party organic certification organization has verified that our farms and facilities are in fact organic. That said, there are a few exceptions and notices: our CBD salves are not certified organic although they contain the same certified organic CBD extracts in their formulation. That’s why only the products listed on our official certification have the USDA logo.
The only CBD companies that state on their websites that CBD cannot be certified as USDA organic are those that failed to obtain the certification. While it is true that the USDA has not issued regulations that support CBD products becoming certified as organic, these same restrictions do not apply to hemp farms and extraction facilities. If the farm is certified, the extraction facility is certified, and your products are bottled at a GMP-approved facility, you can obtain USDA certification. It's a lot of work and costs a lot of money, and most companies aren't willing to make the effort. We most certainly made the effort. That is why we are among the very few companies that can say with pride that we carry products with the USDA organic certification.
Of course! All our CBD oils undergo rigorous third-party lab testing conducted by organizations like ProVerde and EVIO. Each batch of oils has a specific lot number that you can look up here. The most recent testing report for each product is also located within the image carousel on each of our product listings. We guarantee that our products will never contain any harmful particulates or other impurities that would make them unfit for your use.
Yes, all of our CBD products are full-spectrum and contain trace amounts of THC. All THC levels are under the legal limit defined by the federal government (less than 0.3% by volume).
In order to extract our oils so that they are still classifiable as USDA-certified organic, the process we use is called super-critical CO2 extraction. This is the cleanest method of extraction that helps ensure optimal flavor and purity while preventing the loss of naturally occurring terpenes. Our extraction facilities are cGMP-certified (current good manufacturing practice).
Yes. We take the quality of our products seriously and feel that it’s essential to offer the best products on the market. Our products are all certified non-GMO, gluten-free, vegan, GMP, and USDA organic. We also use the top food-grade organic ethanol in those rare instances when we must use a solvent during the extraction process. All our products are also kosher! We make sure to use third-party lab testing to give you the peace of mind that you are getting the best quality currently available.
At the moment, we do not offer free samples for retail customers but we can send samples to licensed businesses who wish to resell our products. As far as discounts are concerned, many of our products go on sale at different dates and times. We regularly send exclusive discount coupons to people who subscribe to our newsletter. Also, if it’s the first time you’re ordering from us, you can use the code FT20 to receive a 20% discount on your first order.
Yes, all of our CBD products are full spectrum and contain other cannabinoids, as well as terpenes and flavonoids. We define what full-spectrum means further down this FAQ page.
Shipping & Returns
Your order will ship via USPS and we will provide you with a tracking number and tracking link so that you may track your order’s progress. All orders over $50 are shipped free of charge.
We ship all orders within two business days from order placement. Usually, we ship the same day, but we promise within two days just in case we have a particularly busy week.
Currently, we can ship to all 50 states in the USA. We grow our hemp under a state-sanctioned Industrial Hemp Pilot Program (IHPP) established by section 7606 of the Agricultural Act of 2014 (aka the 2014 Farm Bill). These laws were further validated by the 2018 Farm Bill, firmly solidifying industrial hemp-based CBD products as federally legal. Any state receiving federal funds cannot prohibit the transportation, processing, sale, or use of industrial hemp that is grown or cultivated by one of the IHPPs. All states receive federal funds, so all states are clear for the shipping of hemp-derived CBD products.
We’re sorry, but we can’t. We prefer being an American-owned and operated business. We like being domestic and we encourage consumers to buy local and domestic whenever possible.
Please check out our refund and return policy and follow the instructions detailed on that page. We offer full refunds for up to 30 days on any damaged or otherwise defective goods. As long as you meet our straightforward qualifications for a valid return, you should have no issues returning or exchanging your product(s).
CBD's Dosage & Timing
That's a good question. There are many factors to consider. One consideration is why you are using our organic CBD oils or full-spectrum salves and what effects you hope to experience. Also, consider your general health, the amount you took, and your digestion. The effects may be different for everyone, and everyone's body may respond differently. We suggest talking to an informed healthcare professional and starting with minimal doses to gauge your reaction to it and then adjust from there. Usually, oils start working in 15-45 minutes, and salves within 5-15 minutes.
Most people don't necessarily have a set time they take their oil. It depends on your situation. Talk to an informed healthcare provider to help guide you. We suggest you take your CBD oil at the same time every day. Doing so helps ensure you don't forget a dose or unintentionally double up on doses.
CBD dosage recommendations vary based on body weight and overall physical health. Check out our recommended dosage levels according to your body weight. On average, the adult CBD user takes 8 to 24 MG of CBD per serving. However, if you're concerned about dosing, we recommend you consult with a physician.
We typically advise that you do not exceed three servings of CBD per day. That said, there are no strict guidelines for how much CBD to take. This is an individual choice, and your personal experiences will guide you better than anything we could recommend. We also recommend to our customers to start at low doses at low frequencies and to scale up from there until they reach the desired effect level. If you are concerned that you are taking too much, we advise you to consult with a licensed physician.
While we always advise you first contact a licensed veterinarian, we recommend six drops for every 10 pounds your pet weighs, with a maximum of thirty drops per serving. Each of our pet CBD oils comes with a recommended dosing guide on both their boxes and bottles. For specific dosing by weight, visit our dosing guide.
CBD's Benefits & Reactions
Since CBD was legalized not so long ago, there isn’t conclusive evidence about its benefits but mostly anecdotal evidence. However, every day more research is conducted about CBD and chronic pain, focus, insomnia, epilepsy, and many more. The potential benefits of CBD are almost countless. Read more about CBD’s potential benefits. It’s important to note that as per FDA DSHEA regulations, we cannot state to any degree of certainty the effects of CBD consumption but can share third-party research in an unbiased and informational fashion, which we normally do in our blog.
Effects can and may vary from person to person. Individual effects depend on factors such as frequency, duration, dosage, height, weight, and your general state of health. Some people claim prolonged responses and others claim a fast response. Again, start with a minimal dose, gauge your reaction, and adjust from there. You may also want to talk to an informed healthcare provider.
It's possible that CBD can affect people differently, so we suggest starting with small doses and talking to a healthcare provider who understands CBD, especially if you’re taking other medications or suffer from a specific condition.
We haven't known of anyone who has had an allergic reaction to CBD. However, it's also not out of the realm of possibility. If you are sensitive to plants or plant products and have been known to have allergic reactions, we recommend you take CBD with caution and talk to a healthcare professional. We always recommend you start with a tiny amount to see how your body reacts.
Simply put, it's believed that CBD may make your body work better. When CBD enters your body, it is believed to help support your existing Endocannabinoid System (ECS) by attaching to brain receptors related to serotonin production. Cannabinoids, flavonoids, and terpenes, also attach to other receptors around your body, potentially helping to support and control responses to time and sensory perception, pleasure, memory, coordination, sleep, and appetite, just to name a few. The studies conducted around the world aren't yet conclusive, but by reading the reviews of CBD users across the web, you can have a general idea of how their experiences are.
We can’t say for sure. Different medications might have different reactions if mixed with CBD or anything else. Talk to your doctor and let them guide you on this one. Always use caution.
Full-spectrum CBD and Hemp extract-based oils have less than 0.3% THC in them, which is the compound that makes someone feel high. CBD users generally do not report any "high" feeling while using these products. However, since there are trace levels of THC, it is possible, though very unlikely, that someone feels a “buzz”. As a precaution, we advise you to not operate heavy machinery after taking our CBD oil products. On the other hand, CBD salves do not enter the bloodstream, and obtaining a high feeling from using them is not possible.
CBD's Legal Status
While this shouldn't concern our customers, since our CBD comes from farms only in the US, in the European Union, it is legal to cultivate and supply cannabis plants for hemp fiber if they have levels of THC not exceeding 0.2%* (EU Regulation 1307/2013).
With full-spectrum CBD, it is possible you do since it contains a minimal amount of THC. Thus, if you’re on probation or are applying for a job, we recommend not consuming CBD so don’t risk failing a potential drug test. Our current line of CBD products contain trace amounts of THC within the legal limit defined by the Hemp Farming Bill of 2018. CBD oils enter your bloodstream, CBD Salves applied topically do not. If you need regular drug tests, we advise you not to use our oils. The salves, though, should be safe to use. However, we advise you to proceed with caution and don't assume it's out of the question - check out our legal page for specific product disclaimers. Learn more about CBD and drug tests
Currently, they do not. However, this will likely change as the CBD industry continues to grow at an exponential rate. The FDA will most likely fully regulate the cultivation, distribution, and sale of all hemp byproducts intended for human consumption. In the meantime, purity testing is left to companies to regulate on their own. This is why it's paramount that you only buy CBD products that undergo third-party lab testing like our CBD oils and salves.
Thankfully, it is now, although It hasn't always been. We argue that organic CBD oil should never have been lumped in with marijuana in the first place. The legal landscape is changing dramatically, and all 50 states and jurisdictions now allow Industrial Hemp and CBD oil even if they don’t allow marijuana CBD oils. Check with your local laws and regulations but here are some basic guidelines as we understand them. Learn more about the legality of CBD in the US.
The DEA’s list of Schedule 1 controlled substances explicitly includes marijuana and marijuana extract but does not include industrial hemp or CBD. The CSA explicitly exempts hemp byproducts derived from mature plants containing less than 0.3% THC. That said, things are changing on a daily basis so check your local jurisdictions for more information. Also, check out our legal and blog pages for updates as we receive them.
The Agricultural Act of 2014, also known as the 2014 Farm Bill, distinctly defines marijuana as being different from industrial hemp and cites this distinction as evidence that CBD derived from industrial hemp is legal. The 2014 Farm Bill made it legal to grow, cultivate, and market hemp and hemp-derived products as part of a state-sanctioned industrial hemp research pilot program.
Congress passed the Hemp Farming Bill of 2018, which is referred to as the Dream Bill by hemp advocates like ourselves. This bill fully legalized the entire cannabis sativa L plants (that contain under 0.3% THC) and not just parts of it like the stalks and seeds. The bill legalizes it at a federal level. It also de-schedules all derivatives, extracts, cannabinoids, and seeds of hemp explicitly as long as those portions meet the THC level requirements.
General CBD Information
CBD stands for cannabidiol. It is one of over 85 known cannabinoids that occur naturally in the cannabis plant. It often gets confused with THC which is the part of the plant that makes people feel high. After THC, CBD is the best-known and researched cannabinoid, and is believed to counteract the THC effects of feeling high. Many studies have recently come out that praise CBD for its therapeutic benefits for people’s wellness. More research is still needed but the future of CBD looks promising. CBD is one of the most prominent cannabinoids found in the hemp plant.
Cannabinoids are the compounds that give the cannabis plant its varied recreational and medicinal properties. When introduced to the body, all the different cannabinoid receptors become active, producing varied effects depending upon the type of cannabinoid introduced. As previously mentioned, CBD is one such cannabinoid. Learn more about cannabinoids, the different types, and their effects.
These cannabinoids don’t come from the hemp plant. They are naturally occurring receptors of cannabinoids within the cells of the human body. Endo is Latin for within. Learn more about your body's endocannabinoid system.
Phyto is Latin for plant. Phytocannabinoids are cannabinoids that naturally occur in several plants, including hemp. Hemp plants contain significant amounts of phytocannabinoids. CBD, as it is naturally occurring, is a phytocannabinoid. While there are such things as synthetic cannabinoids, our products do not contain any of them.
Full spectrum means the whole properties of a plant are used instead of just single-molecule extracts. Full-spectrum CBD oil includes all compounds of the hemp plant, namely, cannabinoids, terpenes, and flavonoids. Several studies have shown that full-spectrum CBD oils have better therapeutic effects (known as the entourage effect) than broad-spectrum CBD isolates.
The entourage effect is a theory (supported by several studies) that argues that when it comes to CBD oil, it works better when it has all compounds (cannabinoids, flavonoids, and terpenes) rather than isolated CBD. This is what full-spectrum CBD oil provides.
As explained earlier, industrial hemp, which is where legal CBD comes from, is a low-THC and high-CBD strain of the cannabis sativa plant. Marijuana comes from cannabis indica, and high THC strains of the sativa plant. The most glaring difference is that THC gets you "high" and CBD does not. All strains of cannabis contain CBD, but the one we use contains the highest levels of CBD and lowest levels of THC possible. Learn more about the differences between THC and CBD.
Terpenes are one of the compounds found in the cannabis plant, along with cannabinoids and flavonoids. In fact, they are present in all plants. They are responsible for the aroma and flavor of a plant. Also, recent research has shown that they have some therapeutic properties, which are maximized when combined with other cannabis compounds. Learn more about terpenes and their properties.
No. The only additive to our CBD oil is MCT Coconut Oil, which is used to help bodily absorption as well as to manage the potency of each product's CBD MG level. We prefer to leave our products as organic and natural as humanly possible without fiddling with chemistry. It's how we prefer to treat our own bodies and it's how we treat our products. However, since our CBD oil is full-spectrum, it has terpenes that naturally occur in the plant.
No. At least our CBD does not. Legal CBD is extracted from industrial hemp. The hemp and marijuana plants are not synonymous. Marijuana comes from the same plant family as hemp, but it's important to note there are multiple strains. There are different types of cannabis such as cannabis ruderalis, cannabis indica, and cannabis sativa. Hemp comes from cannabis sativa, while indica makes up most of marijuana. Cannabis sativa has five primary strains, one of which has a high CBD content, and negligible THC content - that's the one we use and is known today as industrial hemp. To put things in more straightforward terms, while a red rose and a white rose are similar, they are not the same and do not grow in the same bush.
Sometimes hemp extract is another way of saying CBD hemp oil. Many companies often use these terms interchangeably. Depending upon the company, hemp extracts can be less pure than CBD oil and contain less CBD than CBD oils. Typically, the CBD that is mixed into CBD oil is close to pure CBD. So when a product label says 1200 MG CBD, it means there's 1200 MG of CBD. Some hemp extracts contain only 25% CBD, meaning if they advertise 1200 MG, you're only getting 300 MG of CBD per bottle. Learn how to read CBD labels and make sure you’re getting the CBD amount you’re looking for.
Hemp extracts and CBD oils are made from the entire hemp plant: the flower, stalks, leaves, and seeds. As such, it's rich in cannabinoids and can be used as a dietary and nutritional supplement. Culinary hemp oil or hemp seed oil is used for cooking and is pressed only from hemp seeds. Culinary hemp oil contains no cannabinoids, though it is an excellent source of healthy Omega 6 and 3's. We do not sell culinary hemp oils. Beware of companies on Amazon and other marketplaces selling hemp oil as if it were hemp extract; there's a huge difference. Learn more about the differences between hemp seed oil and CBD oil.