Returns and refunds

You can return any product within 30 days of purchase. What happens depends on the product's condition:

• Unopened product: return it in its original packaging for a refund.
• Opened, but not for you: you can still return it and get a refund as long as at least three-quarters of the product remains. 
• Damaged on arrival: email us a photo and we'll send a replacement once we've verified the damage. No return needed.

How to return a product

1. To get a return authorization (RMA) number, email [email protected] with your order number and why you're returning the product. Please don't send anything back until you have it.
2. Mail the product to Vitality CBD, 148 Torry Drive, Hamburg, NY 14075.

Return shipping is at your cost. If your return is worth more than $75, you should consider using a trackable shipping service or buying shipping insurance, since we can't guarantee we'll receive it.

Refunds

Once your return arrives and we've inspected it, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 3–7 business days, depending on your bank or card issuer.

Shipping charges on your original order aren't refunded.

Items bought on sale or with a coupon can be returned; we refund the amount you paid, not the current price.

If your refund hasn't arrived: check your bank account first, then contact your card issuer or bank, since refunds can take a few days to post. If it still hasn't arrived, email [email protected].

Damaged or defective products

We replace products that arrive damaged or defective. Email a photo of the damaged product to [email protected]; once we've verified the damage, we'll send a replacement, and you won't need to return anything.

Damage to the outer box alone doesn't qualify: the jar or bottle itself has to be damaged in a way that makes the product unusable. We don't exchange products for any other reason; if a product isn't for you, see Returns and refunds in the first section above. 

Shipping

Orders ship within 48 hours via USPS. 

• Shipping is free on orders over $50 anywhere in the United States, and on every subscription order.
• Orders under $50 ship for a flat shipping fee of $5.
• Delivery times depend on where you live.

Delta-8 shipping restrictions: because of state restrictions, we can't ship Delta-8 products to Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Massachusetts, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, Vermont, Virginia, Washington or West Virginia. 

Questions

Call (866) 667-2113, 9am–9pm daily, or email [email protected].